Shipping & Returns

How will your order arrive? When will it get there? How you can send something back? Find all the answers you need about online purchases here.

Shipping and Delivery

Masterpiece can only ship online orders to valid street addresses and cannot ship to P.O. Boxes or APO/FPO.

Standard Shipping - Ground

Shipping time for orders placed through is approximately 10-12 business days. Standard shipping is included in the cost of all online samples.

Standard shipping for all other online products is $10 flat rate within the U.S. and $20 flat rate shipping to Canada.

Order Cancellations

If you have any questions regarding your purchase from, please call us at 800-435-0791. Once your order has been processed for shipment it can no longer be cancelled; it will need to be returned. Upon receipt of your package you can initiate your return by contacting Customer Care and following the steps outlined below.

Return Policy

This return policy applies only to items ordered directly from Masterpiece via Items ordered through Masterpiece dealers cannot be returned to or refunded by Masterpiece.

You can cancel items or orders that haven't entered the shipping process yet by contacting Customer Care at 800-435-0791.

No returns are accepted for finish chips or door samples. Aerosols and quarts of stain and paint are also not eligible for returns, all sales are final.

You may return other items in their original condition within 30 days of receipt of the shipment. Product must be shipped back or postmarked prior to the expiration of the 30-day window. We will issue a full refund for the price of any item you return that meets this condition. Masterpiece can only refund shipping costs if the return is a result of our error. Touch-up paint kits, fill sticks and pens are not eligible for returns, all sales on these items are final.

Credit cannot be issued without the following information:

  • Order P.O. #
  • Name
  • Address
  • City / State / ZIP Code
  • Phone
  • Email
  • Reason for Return:
    • Customer Choice
    • Incorrect Item Received
    • Arrived Damaged/Defective
    • Other

Packaging Your Return

Please fill out the return information and your packing slip with your return.

Guidelines for Proper Packaging:

  • Wrap items separately and securely
  • Use adequate cushioning material
  • Use a rigid carton
  • Apply strong tape designed for shipping (do not use string)
  • Attach a single address label with a clear and complete delivery and return address

For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.
Return address:
Attn: Customer Care
15535 South State Ave
Middlefield, OH 44062

Problems, Questions, Suggestions?

If you have any questions regarding this order, please call us at 800-435-0791.